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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nick Cuevas

June 8, 2026

5  out of  5
rating by Nick Cuevas
"⭐⭐⭐⭐⭐ I recently switched my insurance over to State Farm thanks to Mason West, and I’m glad I did. He took the time to review my coverage, answer all of my questions, and ended up getting me a much better rate than what I was paying with my previous provider. The entire process was quick, easy, and stress-free. If you’re looking for an insurance agent who is knowledgeable, responsive, and genuinely works to find you the best deal, I highly recommend Mason. Excellent service from start to finish!"
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Mike Creamer

June 8, 2026

5  out of  5
rating by Mike Creamer
"I was very impressed with Ryan Bowen, the State Farm agent who helped me with my new policy. He was friendly and professional and made the process clear and easy. I highly recommend Ryan if you are looking at State Farm for your insurance."
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Ralph Ellis

June 3, 2026

5  out of  5
rating by Ralph Ellis
"I wanted to share just how personable and easy going it was for Robert Harrison to help me with my insurance. I was loyal to the other ins.company for 10 years but the real people at STATE FARM won me over and saved me almost a hundred dollars a month. Thanks again Robert and Lauren"
We responded:
"Thank you so much for the 5-star review of State Farm Agent John Kizziah’s Team! We deeply appreciate your kind words here in Pensacola . "
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Sandi Gee

June 2, 2026

5  out of  5
rating by Sandi Gee
"John was very courteous and answered any concerns I may have had. Within minutes he delivered a quote and binder that was more than satisfactory. I'm happy to be back with State Farm."
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Anna Chrisco

June 1, 2026

5  out of  5
rating by Anna Chrisco
"Lauren was a gem—So very kind, helpful, and knowledgeable with what she does. Thank you!"
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Curtis Teare

May 28, 2026

5  out of  5
rating by Curtis Teare
"Staff was very helpful"
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Christopher Hortman

May 28, 2026

5  out of  5
rating by Christopher Hortman
"He was very knowledgeable on our needs for renters insurance! Need to look into pet insurance."
We responded:
"Thanks for the perfect rating, Christopher! Our team is dedicated to supporting our clients every step of the way, and we’re glad you had a great experience."
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Rachel Rockhill

May 19, 2026

5  out of  5
rating by Rachel Rockhill
"Adriana is the best! She is very knowledgeable and always knows the answers to my questions!"
We responded:
"We appreciate you taking the time to highlight Adriana. She's an important part of our team, and your feedback motivates us all to keep up the great work."
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Cam D

May 19, 2026

5  out of  5
rating by Cam D
"Highly recommend Mason West at State Farm. He was very professional, responsive, and took the time to truly understand my situation, helping me find the policy that worked for me. At no point did the process feel transactional or like I was being taken advantage of, in fact he was able to save me money compared to my previous policy with Progressive while reducing my deductible and bolstering my coverage. Mason made the whole process feel like I was working with a trusted advisor who genuinely had my best interests at heart. I highly recommend his services to anyone in the market for insurance."
We responded:
"If we could rate a review, we would give YOU five stars! Thanks so much for the kind words, Cam. Mason is such a superstar team member and we love hearing about how he is able to help more people experience a new way of doing insurance. Make sure to tell your friends and family about Mason!"
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Keith

May 16, 2026

5  out of  5
rating by Keith
"I have been a client with this company for several years now. I have been very happy and pleasantly surprised with them looking for ways to preserve my “wallet” outlay. Since joining the State Farm family, after a 32 year stent with USAA, I have received excellent service, a two time reduction in overall costs, and many friendly conversations with the agents who have made my journey a welcomed experience. Just yesterday, 4/29/2026, I had the distinct pleasure of meeting LeAnn, another agent within the John Kizziah Agency, who was filling in for Jennifer my regular agent, who was busy performing other duties as assigned. I want to say that both of these agents have shown me the utmost respect. I would consider both of these two as the epitome of excellence relating to customer service. They both appear to be representing themselfs as true professionals along with having an attitude of enjoying their position and NOT just a job. Thank you LeAnn for yesterday’s information, sharing, and responding to all of my questions."
We responded:
"Thanks for the shout-out to Jennifer and LeAnn! We pride ourselves on our team’s expertise and care, and it’s great to see it recognized. We appreciate you being a loyal policyholder with Team Kizziah more than you know!"
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Mark Lozano

May 7, 2026

5  out of  5
rating by Mark Lozano
"Mason got me in state farm in no time due to his excellent job in explaining each individual bundles to me and answering all of my questions."
We responded:
"It's wonderful to hear that Mason took great care of you. Thanks for sharing your experience, Mark — we’ll make sure to pass along your compliments!"
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corranda taylor

May 6, 2026

5  out of  5
rating by corranda taylor
"He was very detailed on all the information he gave me. Thanks again"
We responded:
"Thank you for the stellar review! Our team’s goal is to make insurance easy and reliable for you, and we’re glad to hear we succeeded."
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Preston Donnowitz

May 5, 2026

5  out of  5
rating by Preston Donnowitz
"Mason was extremely friendly and helpful with everything. He got me quotes on things that would lower my cost of insurance while I would get more coverage on my vehicle. Extremely helpful"
We responded:
"Your kind words about Mason really brighten our day! We’ll be sure to let them know their efforts have made a positive impact."
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daden annan

April 30, 2026

5  out of  5
rating by daden annan
"Adriana was a fantastic help with discussing my account."
We responded:
"We’re thrilled to hear that Adriana exceeded your expectations. Your feedback means a lot to us and to them personally!"
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Fred Cusic

April 27, 2026

5  out of  5
rating by Fred Cusic
"Talking to LeAnn has been a big help. I had many questions about our auto policies and she did a tremendous job explaining it to me."
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Avery Ford

April 24, 2026

5  out of  5
rating by Avery Ford
"Jennifer is so good at helping me understand what coverages are needed and where I can save money. I'd give her 10 stars but then I'd have to do another 5 ⭐ review!"
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Coty Rugar

April 23, 2026

5  out of  5
rating by Coty Rugar
"Ryan made the entire insurance process smooth and stress-free. He was knowledgeable, responsive, and took the time to explain all my options clearly. I felt confident I was getting the best coverage for my needs. Highly recommend working with him—truly top-notch service!"
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Jordon

April 16, 2026

5  out of  5
rating by Jordon
"adriana was amazing and really took the time to explain the things that mattered most to me"
We responded:
"Jordon, we love to hear that! She is so knowledgeable and we are so grateful for her willingness to be thorough in explanations. If you have any other friends or family that we can assist in getting more familiar with their policies, make sure to mention Adriana!"
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Brenda Porter

April 10, 2026

5  out of  5
rating by Brenda Porter
"Ryan was very thorough and helpful with the info on my quote, as well as monthly savings….thank you"
We responded:
"Thank you for taking the time to leave a review, Brenda! We are happy to have you join our agency and look forward to working with you. "
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Doug Guernsey

April 8, 2026

5  out of  5
rating by Doug Guernsey
"I have always had great service from John Kizziah's office. Jonah was eager to assist us in every way. Although quite knowledgeable, he never hesitated to research for me when faced with a question he couldn't answer. That tells me he is part of a very competent team. I highly recommend John Kizziah's team at State Farm."
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valerie

April 3, 2026

5  out of  5
rating by valerie
"Ryan had amazing customer service and made this transition to a new auto insurance policy easy and explained everything. Will definitely be recommending to anyone i know looking for a great auto policy."
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Evan Seagle

April 3, 2026

5  out of  5
rating by Evan Seagle
"Ryan Bowen helped me purchase an auto policy with comparable coverage for a lower price. Great customer service - Thank you Ryan!"
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The Boys

April 2, 2026

5  out of  5
rating by The Boys
"Ryan was very helpfull, saved us money and a pleasure to deal with."
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Haley Villareal

April 1, 2026

5  out of  5
rating by Haley Villareal
"Mason was very personable and helpful! He answered all my questions, and he was able to work with my budget and got me a great deal."
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Derek Smith

March 25, 2026

5  out of  5
rating by Derek Smith
"This was my first time getting insurance and I did not know much about it. I worked with Mason West, he was so knowledgeable and helpful throughout the process. I recommend him highly if you are shopping for insurance!"